Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 54 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) rude replies (d) saying thank you
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
3. 3.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) a tidy stall table (d) greeting with a smile
4. 4.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) a tidy stall table (d) dirty hands with food
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) dirty hands with food (d) hiding the prices
9. 9.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
10. 10.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) a sticky, messy table (b) a tidy stall table (c) sorry for a long wait (d) listening to complaints
14. 14.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
15. 15.True or false: “chatting on the phone” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) hiding the prices (d) ignoring a customer
17. 17.True or false: “a clear price board” is good customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) saying thank you (d) rude replies
21. 21.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) fixing mistakes quickly (d) hiding the prices
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.True or false: “listening to complaints” is poor customer service. (a) True (b) False
26. 26.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
27. 27.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) fixing mistakes quickly (d) sorry for a long wait
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) sorry for a long wait (d) chatting on the phone
29. 29.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) listening to complaints (d) a clear price board
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) a sticky, messy table (d) giving correct change
35. 35.True or false: “rude replies” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) listening to complaints (d) saying thank you
37. 37.True or false: “greeting with a smile” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) hiding the prices (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) ignoring a customer (d) fixing mistakes quickly
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) saying thank you (d) fixing mistakes quickly

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