Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 531 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) chatting on the phone (d) giving correct change
4. 4.True or false: “serving friends first” is poor customer service. (a) True (b) False
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) rude replies (d) greeting with a smile
8. 8.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) arguing with a buyer (d) fixing mistakes quickly
11. 11.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) chatting on the phone (d) a clear price board
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) listening to complaints (d) serving friends first
15. 15.True or false: “serving friends first” is good customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) rude replies (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) a sticky, messy table (d) saying thank you
18. 18.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) hiding the prices (d) giving correct change
19. 19.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) giving correct change (d) serving friends first
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a clear price board (d) dirty hands with food
21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) giving correct change (d) ignoring a customer
23. 23.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) clean, covered food (d) giving correct change
24. 24.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) arguing with a buyer
25. 25.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) saying thank you
26. 26.True or false: “clean, covered food” is good customer service. (a) True (b) False
27. 27.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
28. 28.True or false: “saying thank you” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.True or false: “clean, covered food” is poor customer service. (a) True (b) False
31. 31.True or false: “saying thank you” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) greeting with a smile (d) fixing mistakes quickly
33. 33.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) ignoring a customer (d) rude replies
34. 34.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) a sticky, messy table (d) serving friends first
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) listening to complaints (d) sorry for a long wait
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) rude replies (d) a clear price board
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) hiding the prices (d) a sticky, messy table
39. 39.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
40. 40.True or false: “hiding the prices” is poor customer service. (a) True (b) False

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