Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 532 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
2. 2.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
5. 5.True or false: “hiding the prices” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.True or false: “ignoring a customer” is good customer service. (a) False (b) True
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
10. 10.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
11. 11.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) rude replies (d) listening to complaints
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) rude replies (d) fixing mistakes quickly
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) sorry for a long wait (d) dirty hands with food
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) a sticky, messy table (d) rude replies
18. 18.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) arguing with a buyer (d) clean, covered food
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) saying thank you (d) a clear price board
21. 21.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) giving correct change
23. 23.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) saying thank you
24. 24.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) rude replies (d) a sticky, messy table
25. 25.True or false: “a clear price board” is good customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) counting change wrongly (d) dirty hands with food
27. 27.True or false: “listening to complaints” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) serving friends first (d) fixing mistakes quickly
31. 31.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
32. 32.True or false: “chatting on the phone” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) sorry for a long wait (d) listening to complaints
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) a tidy stall table
35. 35.True or false: “rude replies” is good customer service. (a) False (b) True
36. 36.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) sorry for a long wait (d) hiding the prices
38. 38.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) ignoring a customer (b) greeting with a smile (c) counting change wrongly (d) rude replies
40. 40.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) arguing with a buyer (d) a clear price board

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids