Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 533 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) rude replies (d) chatting on the phone
4. 4.Which of these is poor customer service? (a) sorry for a long wait (b) chatting on the phone (c) greeting with a smile (d) giving correct change
5. 5.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) listening to complaints (d) arguing with a buyer
8. 8.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) arguing with a buyer
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) giving correct change (d) a clear price board
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) a sticky, messy table (d) giving correct change
13. 13.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
17. 17.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
19. 19.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) giving correct change (d) sorry for a long wait
21. 21.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
22. 22.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) a tidy stall table (d) greeting with a smile
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) clean, covered food (d) fixing mistakes quickly
26. 26.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) ignoring a customer (d) a sticky, messy table
27. 27.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) arguing with a buyer (d) fixing mistakes quickly
28. 28.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) listening to complaints (d) rude replies
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) counting change wrongly (d) serving friends first
33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
34. 34.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
35. 35.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
36. 36.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
40. 40.True or false: “serving friends first” is poor customer service. (a) False (b) True

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