Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 534 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) arguing with a buyer (d) hiding the prices
4. 4.True or false: “greeting with a smile” is good customer service. (a) True (b) False
5. 5.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
6. 6.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) a sticky, messy table (d) counting change wrongly
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
9. 9.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
11. 11.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) hiding the prices (d) a tidy stall table
12. 12.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
14. 14.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) giving correct change (d) serving friends first
15. 15.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) a clear price board (d) clean, covered food
17. 17.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) counting change wrongly (d) giving correct change
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.True or false: “serving friends first” is poor customer service. (a) True (b) False
20. 20.True or false: “serving friends first” is good customer service. (a) False (b) True
21. 21.True or false: “a clear price board” is poor customer service. (a) False (b) True
22. 22.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) a sticky, messy table
23. 23.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
25. 25.True or false: “giving correct change” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) listening to complaints (d) rude replies
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) a sticky, messy table (d) sorry for a long wait
28. 28.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) greeting with a smile (d) saying thank you
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.True or false: “listening to complaints” is poor customer service. (a) False (b) True
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
33. 33.True or false: “saying thank you” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) ignoring a customer
35. 35.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
36. 36.True or false: “dirty hands with food” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) sorry for a long wait (d) counting change wrongly
40. 40.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) clean, covered food (d) saying thank you

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