Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 535 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a sticky, messy table (d) saying thank you
3. 3.True or false: “serving friends first” is good customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) a sticky, messy table (b) sorry for a long wait (c) serving friends first (d) rude replies
5. 5.True or false: “listening to complaints” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) ignoring a customer (d) a sticky, messy table
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it is slower (d) it costs a lot
9. 9.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
11. 11.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) serving friends first (d) ignoring a customer
13. 13.True or false: “a tidy stall table” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) counting change wrongly (d) chatting on the phone
16. 16.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
18. 18.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
19. 19.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) dirty hands with food (d) serving friends first
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) greeting with a smile (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) chatting on the phone (d) dirty hands with food
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
27. 27.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) a tidy stall table (d) giving correct change
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) a tidy stall table
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) sorry for a long wait (d) a clear price board
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) a tidy stall table (d) fixing mistakes quickly
32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
34. 34.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) listening to complaints
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) ignoring a customer (d) a clear price board
40. 40.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) counting change wrongly

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