Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 536 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) greeting with a smile
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) saying thank you (d) counting change wrongly
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
9. 9.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
10. 10.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
11. 11.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) clean, covered food (d) ignoring a customer
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) ignoring a customer
14. 14.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) counting change wrongly (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) listening to complaints (d) giving correct change
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
17. 17.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.True or false: “counting change wrongly” is good customer service. (a) False (b) True
20. 20.True or false: “a clear price board” is poor customer service. (a) True (b) False
21. 21.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) greeting with a smile (d) a clear price board
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) chatting on the phone (d) ignoring a customer
23. 23.True or false: “clean, covered food” is poor customer service. (a) False (b) True
24. 24.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
25. 25.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) a sticky, messy table (d) clean, covered food
28. 28.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) arguing with a buyer (d) ignoring a customer
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) arguing with a buyer (d) sorry for a long wait
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) serving friends first (d) fixing mistakes quickly
33. 33.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a tidy stall table (d) a clear price board
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) listening to complaints (d) clean, covered food
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) listening to complaints (d) arguing with a buyer
38. 38.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
39. 39.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a clear price board (d) a sticky, messy table

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