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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 537 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  2. 2.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) dirty hands with food (d) hiding the prices
  3. 3.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a sticky, messy table (d) clean, covered food
  4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them
  5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) saying thank you (d) counting change wrongly
  7. 7.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  8. 8.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
  9. 9.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) rude replies (d) saying thank you
  10. 10.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
  12. 12.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  13. 13.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  14. 14.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  15. 15.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  16. 16.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) ignoring a customer (d) a sticky, messy table
  17. 17.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) hiding the prices (d) giving correct change
  18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
  19. 19.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  20. 20.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  21. 21.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  22. 22.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) counting change wrongly (d) listening to complaints
  23. 23.Which of these is good customer service? (a) rude replies (b) serving friends first (c) dirty hands with food (d) greeting with a smile
  24. 24.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) sorry for a long wait (d) chatting on the phone
  26. 26.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  27. 27.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  29. 29.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) ignoring a customer
  30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) saying thank you (d) chatting on the phone
  31. 31.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  32. 32.True or false: “greeting with a smile” is good customer service. (a) False (b) True
  33. 33.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) greeting with a smile (d) a sticky, messy table
  34. 34.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  35. 35.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) clean, covered food (d) a clear price board
  36. 36.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
  37. 37.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
  39. 39.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  40. 40.True or false: “saying thank you” is poor customer service. (a) True (b) False

Answer key

  1. good service
  2. a tidy stall table
  3. clean, covered food
  4. say sorry, add sugar
  5. True
  6. saying thank you
  7. True
  8. True
  9. saying thank you
  10. poor service
  11. serve them in turn
  12. poor service
  13. poor service
  14. False
  15. good service
  16. a clear price board
  17. giving correct change
  18. True
  19. good service
  20. poor service
  21. good service
  22. listening to complaints
  23. greeting with a smile
  24. False
  25. sorry for a long wait
  26. poor service
  27. True
  28. good service
  29. fixing mistakes quickly
  30. chatting on the phone
  31. True
  32. True
  33. a sticky, messy table
  34. True
  35. a sticky, messy table
  36. buyers come back
  37. True
  38. give it back, say sorry
  39. thank them and note it
  40. False

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