Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 538 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
2. 2.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) saying thank you (d) giving correct change
3. 3.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
6. 6.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) dirty hands with food
8. 8.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) rude replies (d) greeting with a smile
9. 9.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) greeting with a smile (d) listening to complaints
11. 11.True or false: “serving friends first” is poor customer service. (a) False (b) True
12. 12.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
13. 13.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
14. 14.Which of these is poor customer service? (a) a sticky, messy table (b) greeting with a smile (c) clean, covered food (d) a clear price board
15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) sorry for a long wait (d) a clear price board
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) clean, covered food (d) a tidy stall table
18. 18.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) clean, covered food (d) chatting on the phone
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) arguing with a buyer
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) counting change wrongly
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) saying thank you (d) rude replies
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) rude replies (d) arguing with a buyer
35. 35.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) a sticky, messy table (d) counting change wrongly
36. 36.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) clean, covered food (d) a sticky, messy table
40. 40.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service

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