Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 539 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
2. 2.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) rude replies (d) saying thank you
5. 5.Which of these is good customer service? (a) a tidy stall table (b) serving friends first (c) ignoring a customer (d) dirty hands with food
6. 6.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
7. 7.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
8. 8.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) saying thank you (d) clean, covered food
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
12. 12.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
15. 15.True or false: “chatting on the phone” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) ignoring a customer (d) a clear price board
17. 17.True or false: “a clear price board” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) saying thank you (d) a sticky, messy table
19. 19.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) ignoring a customer (d) saying thank you
20. 20.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) clean, covered food (d) ignoring a customer
22. 22.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) listening to complaints (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) hiding the prices (d) giving correct change
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
27. 27.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) serving friends first (d) sorry for a long wait
28. 28.True or false: “clean, covered food” is poor customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) hiding the prices (d) giving correct change
30. 30.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) saying thank you (d) dirty hands with food
32. 32.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) rude replies (d) fixing mistakes quickly
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) fixing mistakes quickly (d) greeting with a smile
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) listening to complaints (d) a tidy stall table
36. 36.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) a tidy stall table (d) saying thank you
39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
40. 40.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True

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