Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 540 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
2. 2.True or false: “a tidy stall table” is good customer service. (a) True (b) False
3. 3.True or false: “giving correct change” is good customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
5. 5.True or false: “giving correct change” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) arguing with a buyer (d) ignoring a customer
8. 8.True or false: “saying thank you” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) counting change wrongly (d) greeting with a smile
12. 12.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) listening to complaints (d) arguing with a buyer
16. 16.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) serving friends first (d) listening to complaints
17. 17.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
18. 18.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) fixing mistakes quickly (d) listening to complaints
19. 19.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) chatting on the phone
21. 21.True or false: “dirty hands with food” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) clean, covered food (d) greeting with a smile
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
24. 24.True or false: “clean, covered food” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) counting change wrongly (d) hiding the prices
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) saying thank you (d) arguing with a buyer
28. 28.True or false: “rude replies” is poor customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) a tidy stall table (c) rude replies (d) chatting on the phone
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) giving correct change (d) counting change wrongly
31. 31.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
32. 32.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
33. 33.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
34. 34.True or false: “a clear price board” is poor customer service. (a) True (b) False
35. 35.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) hiding the prices (d) dirty hands with food
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
39. 39.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
40. 40.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not

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