Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 55 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) arguing with a buyer (d) giving correct change
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) saying thank you (d) clean, covered food
3. 3.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) greeting with a smile (d) hiding the prices
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
7. 7.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) saying thank you (d) greeting with a smile
8. 8.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) counting change wrongly
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) ignoring a customer
14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
15. 15.True or false: “a clear price board” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) sorry for a long wait (d) clean, covered food
17. 17.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.True or false: “a tidy stall table” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) dirty hands with food
21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
22. 22.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) a clear price board (d) serving friends first
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) hiding the prices (d) arguing with a buyer
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
26. 26.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) a sticky, messy table (d) chatting on the phone
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) counting change wrongly (d) rude replies
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) sorry for a long wait (d) a sticky, messy table
29. 29.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
30. 30.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
31. 31.True or false: “hiding the prices” is good customer service. (a) False (b) True
32. 32.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) chatting on the phone (d) serving friends first
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) arguing with a buyer (d) giving correct change
36. 36.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) a tidy stall table (d) giving correct change
38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) chatting on the phone

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