Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 541 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
2. 2.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) sorry for a long wait
3. 3.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) giving correct change (d) counting change wrongly
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) a tidy stall table (d) counting change wrongly
9. 9.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) ignoring a customer (d) greeting with a smile
10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) a sticky, messy table (d) giving correct change
12. 12.Which of these is good customer service? (a) counting change wrongly (b) giving correct change (c) rude replies (d) arguing with a buyer
13. 13.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) fixing mistakes quickly (d) greeting with a smile
14. 14.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
15. 15.True or false: “ignoring a customer” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) serving friends first (d) a clear price board
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) saying thank you (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) ignoring a customer (d) greeting with a smile
23. 23.True or false: “listening to complaints” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) saying thank you (d) greeting with a smile
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) greeting with a smile (d) giving correct change
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) rude replies (d) chatting on the phone
28. 28.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
30. 30.True or false: “serving friends first” is good customer service. (a) True (b) False
31. 31.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
32. 32.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) hiding the prices (d) sorry for a long wait
34. 34.True or false: “hiding the prices” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) arguing with a buyer (d) greeting with a smile
36. 36.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) fixing mistakes quickly (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) giving correct change (d) rude replies
39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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