Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 542 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) greeting with a smile (b) a sticky, messy table (c) hiding the prices (d) ignoring a customer
2. 2.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) clean, covered food (d) greeting with a smile
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.True or false: “giving correct change” is poor customer service. (a) True (b) False
6. 6.True or false: “greeting with a smile” is good customer service. (a) True (b) False
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
8. 8.Which of these is good customer service? (a) rude replies (b) saying thank you (c) ignoring a customer (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) ignoring a customer (d) counting change wrongly
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) giving correct change (d) fixing mistakes quickly
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) a tidy stall table
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
14. 14.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) a sticky, messy table (d) dirty hands with food
16. 16.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) chatting on the phone
17. 17.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) chatting on the phone (d) clean, covered food
18. 18.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) a tidy stall table (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) a clear price board (d) giving correct change
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) ignoring a customer (d) fixing mistakes quickly
24. 24.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
25. 25.True or false: “listening to complaints” is good customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) arguing with a buyer (d) a tidy stall table
27. 27.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a tidy stall table (d) a clear price board
29. 29.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) serving friends first (d) rude replies
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.True or false: “serving friends first” is good customer service. (a) False (b) True
36. 36.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
38. 38.True or false: “a tidy stall table” is good customer service. (a) True (b) False
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
40. 40.True or false: “counting change wrongly” is good customer service. (a) False (b) True

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