Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 543 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) rude replies (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) rude replies (d) a clear price board
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) saying thank you
5. 5.True or false: “chatting on the phone” is good customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) a sticky, messy table (d) saying thank you
7. 7.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) arguing with a buyer (d) a sticky, messy table
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) arguing with a buyer (d) a clear price board
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a tidy stall table (d) a sticky, messy table
12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
15. 15.True or false: “rude replies” is good customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) giving correct change (d) clean, covered food
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) counting change wrongly (d) arguing with a buyer
21. 21.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) serving friends first (d) a tidy stall table
23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) dirty hands with food (d) giving correct change
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) chatting on the phone (d) counting change wrongly
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) clean, covered food (d) counting change wrongly
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.True or false: “saying thank you” is poor customer service. (a) True (b) False
31. 31.True or false: “listening to complaints” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) listening to complaints (d) fixing mistakes quickly
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) ignoring a customer (d) giving correct change
35. 35.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) fixing mistakes quickly (d) counting change wrongly
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
38. 38.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) arguing with a buyer (d) a tidy stall table
39. 39.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
40. 40.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service

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