Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 544 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) fixing mistakes quickly (d) saying thank you
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
4. 4.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) clean, covered food (d) hiding the prices
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
6. 6.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) ignoring a customer (d) rude replies
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) clean, covered food (d) greeting with a smile
10. 10.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a clear price board (d) saying thank you
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) counting change wrongly (d) serving friends first
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.True or false: “serving friends first” is good customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) chatting on the phone
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) arguing with a buyer
17. 17.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) giving correct change (d) a sticky, messy table
20. 20.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) a tidy stall table (d) saying thank you
22. 22.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
23. 23.True or false: “serving friends first” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) giving correct change (d) saying thank you
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
26. 26.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) ignoring a customer (d) rude replies
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) saying thank you
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) greeting with a smile (d) counting change wrongly
29. 29.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
30. 30.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) serving friends first (d) a clear price board
32. 32.True or false: “ignoring a customer” is good customer service. (a) True (b) False
33. 33.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
34. 34.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) rude replies (d) arguing with a buyer
35. 35.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) hiding the prices (d) listening to complaints
36. 36.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) clean, covered food (d) chatting on the phone
38. 38.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) ignoring a customer (d) clean, covered food

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