Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 545 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) serving friends first (d) listening to complaints
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) rude replies (d) hiding the prices
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) saying thank you (d) a sticky, messy table
7. 7.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
8. 8.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) counting change wrongly
12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
13. 13.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) a clear price board (d) rude replies
14. 14.True or false: “dirty hands with food” is good customer service. (a) True (b) False
15. 15.True or false: “listening to complaints” is good customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) counting change wrongly (d) greeting with a smile
17. 17.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
18. 18.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
20. 20.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) clean, covered food (d) a clear price board
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) serving friends first (d) saying thank you
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) clean, covered food
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) hiding the prices (d) greeting with a smile
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
29. 29.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a clear price board (d) chatting on the phone
30. 30.True or false: “greeting with a smile” is good customer service. (a) True (b) False
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.True or false: “chatting on the phone” is good customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) hiding the prices (d) listening to complaints
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
37. 37.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) a sticky, messy table (d) arguing with a buyer
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) sorry for a long wait (d) clean, covered food
40. 40.True or false: “dirty hands with food” is poor customer service. (a) False (b) True

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