Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 546 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
2. 2.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) ignoring a customer (d) a clear price board
5. 5.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
6. 6.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a sticky, messy table (d) saying thank you
8. 8.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) rude replies (d) counting change wrongly
9. 9.True or false: “listening to complaints” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) serving friends first
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) clean, covered food (d) listening to complaints
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) clean, covered food (d) a tidy stall table
15. 15.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) arguing with a buyer (d) serving friends first
17. 17.True or false: “giving correct change” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) chatting on the phone
19. 19.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) ignoring a customer
22. 22.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) giving correct change (d) rude replies
23. 23.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
24. 24.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) dirty hands with food (d) clean, covered food
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
26. 26.True or false: “rude replies” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) rude replies
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
30. 30.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) giving correct change (d) counting change wrongly
31. 31.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) greeting with a smile (d) a tidy stall table
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) clean, covered food (d) a sticky, messy table
34. 34.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) fixing mistakes quickly (d) chatting on the phone
35. 35.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
37. 37.True or false: “hiding the prices” is good customer service. (a) False (b) True
38. 38.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
39. 39.True or false: “clean, covered food” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service

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