Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 547 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) rude replies (d) serving friends first
2. 2.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
7. 7.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) arguing with a buyer (d) giving correct change
9. 9.True or false: “serving friends first” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) rude replies (d) dirty hands with food
11. 11.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) a sticky, messy table
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
15. 15.True or false: “saying thank you” is good customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) a clear price board (d) sorry for a long wait
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
18. 18.True or false: “ignoring a customer” is good customer service. (a) False (b) True
19. 19.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) clean, covered food (d) saying thank you
21. 21.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) giving correct change (d) sorry for a long wait
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
26. 26.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) giving correct change (d) serving friends first
27. 27.True or false: “hiding the prices” is poor customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) giving correct change (d) clean, covered food
29. 29.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) saying thank you (d) listening to complaints
30. 30.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
31. 31.True or false: “chatting on the phone” is good customer service. (a) True (b) False
32. 32.True or false: “listening to complaints” is good customer service. (a) False (b) True
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) hiding the prices (d) greeting with a smile
35. 35.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) saying thank you (d) a tidy stall table
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) hiding the prices
38. 38.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service

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