Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 548 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
2. 2.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) a sticky, messy table (d) a clear price board
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
5. 5.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a tidy stall table (d) counting change wrongly
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
8. 8.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) arguing with a buyer (d) dirty hands with food
10. 10.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) a sticky, messy table
12. 12.True or false: “ignoring a customer” is good customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) ignoring a customer
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) a clear price board (d) hiding the prices
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) rude replies (d) greeting with a smile
19. 19.True or false: “giving correct change” is poor customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) sorry for a long wait (b) ignoring a customer (c) rude replies (d) counting change wrongly
21. 21.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) giving correct change (d) listening to complaints
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) dirty hands with food (d) sorry for a long wait
26. 26.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) fixing mistakes quickly (d) saying thank you
27. 27.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) saying thank you (d) ignoring a customer
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) giving correct change (d) chatting on the phone
29. 29.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) sorry for a long wait (d) rude replies
30. 30.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) serving friends first (d) a clear price board
32. 32.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a clear price board (d) ignoring a customer
34. 34.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
35. 35.True or false: “serving friends first” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) ignoring a customer (d) hiding the prices
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) serving friends first (b) rude replies (c) clean, covered food (d) counting change wrongly
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) serving friends first (d) sorry for a long wait

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