Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 549 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) fixing mistakes quickly (d) a clear price board
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) arguing with a buyer (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) rude replies (d) a tidy stall table
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) rude replies (d) hiding the prices
6. 6.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) greeting with a smile (d) hiding the prices
7. 7.True or false: “counting change wrongly” is good customer service. (a) True (b) False
8. 8.True or false: “hiding the prices” is good customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) fixing mistakes quickly
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) a tidy stall table (d) greeting with a smile
13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
14. 14.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) a sticky, messy table (d) saying thank you
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) saying thank you (d) ignoring a customer
16. 16.True or false: “chatting on the phone” is good customer service. (a) False (b) True
17. 17.True or false: “saying thank you” is good customer service. (a) False (b) True
18. 18.True or false: “a clear price board” is poor customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) clean, covered food (d) ignoring a customer
22. 22.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) a tidy stall table (d) a sticky, messy table
23. 23.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) saying thank you (b) serving friends first (c) fixing mistakes quickly (d) giving correct change
26. 26.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) arguing with a buyer (d) giving correct change
27. 27.True or false: “ignoring a customer” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) rude replies
30. 30.True or false: “saying thank you” is poor customer service. (a) False (b) True
31. 31.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) chatting on the phone
33. 33.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) serving friends first (d) clean, covered food
36. 36.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
38. 38.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) clean, covered food (d) giving correct change
39. 39.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
40. 40.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True

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