Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 550 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) a tidy stall table (b) arguing with a buyer (c) hiding the prices (d) a sticky, messy table
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
8. 8.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) fixing mistakes quickly (d) dirty hands with food
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) clean, covered food (d) a clear price board
10. 10.True or false: “chatting on the phone” is good customer service. (a) False (b) True
11. 11.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
12. 12.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) saying thank you (d) arguing with a buyer
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
15. 15.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
16. 16.True or false: “ignoring a customer” is good customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) chatting on the phone (d) listening to complaints
18. 18.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
19. 19.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) greeting with a smile (d) saying thank you
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) counting change wrongly
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) chatting on the phone (d) rude replies
22. 22.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a sticky, messy table (d) clean, covered food
23. 23.True or false: “serving friends first” is good customer service. (a) False (b) True
24. 24.True or false: “saying thank you” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) counting change wrongly (d) dirty hands with food
28. 28.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
29. 29.True or false: “greeting with a smile” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) chatting on the phone (d) arguing with a buyer
31. 31.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) a tidy stall table (d) ignoring a customer
33. 33.True or false: “a clear price board” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) fixing mistakes quickly (d) greeting with a smile
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) a tidy stall table (d) listening to complaints
38. 38.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) sorry for a long wait (d) ignoring a customer
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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