Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 56 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
2. 2.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
4. 4.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
6. 6.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
7. 7.True or false: “hiding the prices” is poor customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) saying thank you (c) ignoring a customer (d) rude replies
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) giving correct change (d) a clear price board
11. 11.True or false: “serving friends first” is poor customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) dirty hands with food
13. 13.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
14. 14.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
16. 16.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) fixing mistakes quickly (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) dirty hands with food (d) counting change wrongly
22. 22.True or false: “dirty hands with food” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) arguing with a buyer (d) chatting on the phone
24. 24.True or false: “rude replies” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) a tidy stall table (d) chatting on the phone
26. 26.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
27. 27.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) greeting with a smile (d) a clear price board
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) listening to complaints (d) ignoring a customer
33. 33.True or false: “chatting on the phone” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) listening to complaints (d) serving friends first
35. 35.True or false: “saying thank you” is poor customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) counting change wrongly (d) hiding the prices
37. 37.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) greeting with a smile (d) a tidy stall table
38. 38.True or false: “rude replies” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) greeting with a smile (d) a tidy stall table
40. 40.Which of these is good customer service? (a) chatting on the phone (b) a tidy stall table (c) rude replies (d) hiding the prices

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