Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 551 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) dirty hands with food (d) sorry for a long wait
2. 2.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) hiding the prices (d) ignoring a customer
6. 6.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) listening to complaints (d) arguing with a buyer
8. 8.Which of these is good customer service? (a) rude replies (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) rude replies
10. 10.True or false: “rude replies” is good customer service. (a) False (b) True
11. 11.True or false: “chatting on the phone” is good customer service. (a) True (b) False
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
14. 14.True or false: “serving friends first” is poor customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
16. 16.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
17. 17.True or false: “serving friends first” is good customer service. (a) False (b) True
18. 18.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.True or false: “hiding the prices” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) sorry for a long wait (d) giving correct change
22. 22.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) arguing with a buyer (d) a tidy stall table
24. 24.True or false: “giving correct change” is poor customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) chatting on the phone (b) a clear price board (c) saying thank you (d) giving correct change
26. 26.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
27. 27.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
28. 28.True or false: “saying thank you” is good customer service. (a) False (b) True
29. 29.True or false: “a tidy stall table” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) saying thank you
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) serving friends first
33. 33.True or false: “listening to complaints” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) ignoring a customer (d) listening to complaints
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) listening to complaints (d) a clear price board
37. 37.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
38. 38.True or false: “ignoring a customer” is good customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) a clear price board (d) arguing with a buyer
40. 40.True or false: “arguing with a buyer” is good customer service. (a) False (b) True

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