Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 552 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
3. 3.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) arguing with a buyer (d) listening to complaints
8. 8.True or false: “clean, covered food” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) fixing mistakes quickly (d) ignoring a customer
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) ignoring a customer (d) giving correct change
12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) saying thank you (d) ignoring a customer
14. 14.True or false: “hiding the prices” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) clean, covered food (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) fixing mistakes quickly (d) a sticky, messy table
18. 18.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) listening to complaints (d) rude replies
19. 19.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) counting change wrongly (d) rude replies
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
24. 24.True or false: “rude replies” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) saying thank you (d) fixing mistakes quickly
26. 26.Which of these is good customer service? (a) a clear price board (b) rude replies (c) ignoring a customer (d) chatting on the phone
27. 27.True or false: “hiding the prices” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
30. 30.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) serving friends first (d) arguing with a buyer
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) ignoring a customer (d) hiding the prices
34. 34.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) a sticky, messy table (d) ignoring a customer
35. 35.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) a tidy stall table (d) rude replies
36. 36.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) sorry for a long wait (d) a sticky, messy table
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) saying thank you (d) dirty hands with food
39. 39.True or false: “a clear price board” is poor customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) chatting on the phone (d) saying thank you

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