Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 553 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
4. 4.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
5. 5.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) sorry for a long wait
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) greeting with a smile (d) dirty hands with food
8. 8.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.True or false: “a clear price board” is good customer service. (a) False (b) True
11. 11.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
12. 12.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) giving correct change (d) listening to complaints
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) rude replies (d) hiding the prices
17. 17.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
18. 18.True or false: “giving correct change” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) dirty hands with food (d) ignoring a customer
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) ignoring a customer (d) chatting on the phone
22. 22.True or false: “clean, covered food” is good customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
24. 24.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) a sticky, messy table (d) listening to complaints
25. 25.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) dirty hands with food (d) a sticky, messy table
27. 27.True or false: “serving friends first” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.True or false: “listening to complaints” is good customer service. (a) True (b) False
31. 31.True or false: “chatting on the phone” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) sorry for a long wait (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) a clear price board (d) fixing mistakes quickly
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) a clear price board (d) fixing mistakes quickly
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) counting change wrongly (d) rude replies
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) arguing with a buyer (d) ignoring a customer
40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

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