Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 554 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) chatting on the phone
3. 3.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) ignoring a customer (d) a clear price board
10. 10.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) rude replies (d) counting change wrongly
11. 11.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) rude replies (d) hiding the prices
14. 14.Which of these is good customer service? (a) rude replies (b) serving friends first (c) counting change wrongly (d) a clear price board
15. 15.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) arguing with a buyer (d) fixing mistakes quickly
16. 16.Which of these is poor customer service? (a) listening to complaints (b) greeting with a smile (c) fixing mistakes quickly (d) serving friends first
17. 17.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
18. 18.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) dirty hands with food (d) giving correct change
19. 19.True or false: “a clear price board” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) hiding the prices
21. 21.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
22. 22.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
23. 23.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) giving correct change (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) a sticky, messy table (d) greeting with a smile
27. 27.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) counting change wrongly (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) clean, covered food (d) greeting with a smile
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) giving correct change (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) saying thank you (d) arguing with a buyer
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
32. 32.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) hiding the prices (d) rude replies
34. 34.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) counting change wrongly (d) a tidy stall table
35. 35.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) sorry for a long wait (d) clean, covered food
36. 36.True or false: “giving correct change” is poor customer service. (a) False (b) True
37. 37.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
38. 38.True or false: “serving friends first” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
40. 40.True or false: “arguing with a buyer” is good customer service. (a) False (b) True

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