Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 555 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) a clear price board
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) clean, covered food (d) rude replies
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) saying thank you (d) a clear price board
5. 5.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) greeting with a smile (d) a clear price board
8. 8.True or false: “a clear price board” is good customer service. (a) True (b) False
9. 9.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
10. 10.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) ignoring a customer (d) chatting on the phone
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
13. 13.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) counting change wrongly (d) dirty hands with food
16. 16.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
18. 18.True or false: “a clear price board” is poor customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) listening to complaints (d) saying thank you
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) a clear price board (d) a tidy stall table
23. 23.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) ignoring a customer (d) arguing with a buyer
24. 24.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) a sticky, messy table (d) giving correct change
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.True or false: “dirty hands with food” is good customer service. (a) True (b) False
27. 27.True or false: “counting change wrongly” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) rude replies (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) listening to complaints (d) chatting on the phone
31. 31.True or false: “giving correct change” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) a clear price board (d) a tidy stall table
34. 34.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) saying thank you (d) greeting with a smile

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