Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 556 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) a clear price board (d) a tidy stall table
2. 2.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) hiding the prices (d) listening to complaints
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.True or false: “serving friends first” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) greeting with a smile (d) hiding the prices
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.True or false: “hiding the prices” is good customer service. (a) True (b) False
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
10. 10.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) dirty hands with food (d) serving friends first
11. 11.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) sorry for a long wait (d) a sticky, messy table
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
14. 14.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
15. 15.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) a tidy stall table (d) a clear price board
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
19. 19.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.True or false: “saying thank you” is poor customer service. (a) False (b) True
22. 22.True or false: “greeting with a smile” is good customer service. (a) False (b) True
23. 23.True or false: “saying thank you” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) counting change wrongly (d) greeting with a smile
25. 25.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) serving friends first (d) giving correct change
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) chatting on the phone (d) a tidy stall table
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
28. 28.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
29. 29.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) serving friends first (d) a clear price board
31. 31.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
32. 32.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) giving correct change (d) arguing with a buyer
33. 33.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) chatting on the phone (d) ignoring a customer
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) fixing mistakes quickly (d) counting change wrongly
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.True or false: “chatting on the phone” is good customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) clean, covered food (d) greeting with a smile
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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