Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 557 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
3. 3.True or false: “clean, covered food” is poor customer service. (a) True (b) False
4. 4.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) sorry for a long wait (d) hiding the prices
5. 5.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) fixing mistakes quickly (d) serving friends first
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) rude replies (d) a tidy stall table
9. 9.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) saying thank you (d) dirty hands with food
10. 10.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
12. 12.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) a sticky, messy table (d) dirty hands with food
14. 14.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) arguing with a buyer (d) dirty hands with food
15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) dirty hands with food
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.True or false: “chatting on the phone” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) giving correct change (d) rude replies
21. 21.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) arguing with a buyer
22. 22.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a tidy stall table (d) chatting on the phone
23. 23.True or false: “hiding the prices” is good customer service. (a) True (b) False
24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) ignoring a customer (d) hiding the prices
27. 27.True or false: “rude replies” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) a sticky, messy table
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) sorry for a long wait
32. 32.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
33. 33.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) fixing mistakes quickly (d) giving correct change
36. 36.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a sticky, messy table (d) sorry for a long wait
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) serving friends first (d) listening to complaints
38. 38.True or false: “a tidy stall table” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
40. 40.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) ignore them (d) laugh at them

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