Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 558 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) counting change wrongly (d) dirty hands with food
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) serving friends first (d) rude replies
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
7. 7.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) serving friends first (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) fixing mistakes quickly (d) ignoring a customer
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) counting change wrongly (d) a tidy stall table
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
13. 13.True or false: “saying thank you” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) a sticky, messy table (d) arguing with a buyer
15. 15.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
16. 16.True or false: “hiding the prices” is good customer service. (a) True (b) False
17. 17.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) a sticky, messy table (d) counting change wrongly
18. 18.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
19. 19.True or false: “listening to complaints” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) clean, covered food (d) rude replies
21. 21.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) a tidy stall table (d) fixing mistakes quickly
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
23. 23.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.True or false: “a clear price board” is good customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) hiding the prices (d) a clear price board
27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
28. 28.True or false: “rude replies” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) greeting with a smile (d) chatting on the phone
30. 30.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) giving correct change (d) a clear price board
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) chatting on the phone (d) giving correct change
32. 32.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) serving friends first (d) clean, covered food
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) a tidy stall table (d) dirty hands with food
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) sorry for a long wait (d) fixing mistakes quickly
37. 37.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) saying thank you (d) a sticky, messy table
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
40. 40.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True

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