Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 559 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) counting change wrongly (d) a sticky, messy table
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) counting change wrongly (d) sorry for a long wait
3. 3.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
4. 4.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) hiding the prices (d) fixing mistakes quickly
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) chatting on the phone (d) a tidy stall table
6. 6.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) serving friends first (d) a tidy stall table
8. 8.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
9. 9.True or false: “listening to complaints” is good customer service. (a) False (b) True
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
12. 12.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) clean, covered food (d) a sticky, messy table
13. 13.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) rude replies (b) hiding the prices (c) sorry for a long wait (d) arguing with a buyer
16. 16.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
19. 19.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) clean, covered food (d) fixing mistakes quickly
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) giving correct change (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
23. 23.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) clean, covered food (d) giving correct change
24. 24.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
27. 27.True or false: “rude replies” is good customer service. (a) False (b) True
28. 28.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
29. 29.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) counting change wrongly (d) listening to complaints
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) clean, covered food (d) chatting on the phone
32. 32.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) listening to complaints (d) serving friends first
34. 34.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
35. 35.True or false: “giving correct change” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
37. 37.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) chatting on the phone (d) listening to complaints
40. 40.True or false: “giving correct change” is poor customer service. (a) True (b) False

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