Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 560 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) clean, covered food (d) arguing with a buyer
2. 2.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) a clear price board (d) greeting with a smile
4. 4.True or false: “a clear price board” is poor customer service. (a) False (b) True
5. 5.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) giving correct change (d) serving friends first
6. 6.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) saying thank you (d) sorry for a long wait
7. 7.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) fixing mistakes quickly (d) giving correct change
8. 8.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) ignoring a customer (d) listening to complaints
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
10. 10.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) greeting with a smile (d) fixing mistakes quickly
11. 11.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) a tidy stall table (d) hiding the prices
13. 13.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) chatting on the phone (d) a sticky, messy table
14. 14.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) giving correct change (d) counting change wrongly
15. 15.True or false: “a tidy stall table” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) arguing with a buyer (d) listening to complaints
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) rude replies (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
23. 23.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) counting change wrongly (d) hiding the prices
25. 25.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) a clear price board
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) dirty hands with food (d) giving correct change
27. 27.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) rude replies (d) arguing with a buyer
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) a clear price board (d) listening to complaints
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) clean, covered food (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) clean, covered food (d) chatting on the phone
31. 31.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
34. 34.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
35. 35.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
36. 36.True or false: “giving correct change” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) listening to complaints (d) greeting with a smile
38. 38.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service

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