Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 57 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) listening to complaints (d) rude replies
3. 3.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) ignoring a customer (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
6. 6.True or false: “a clear price board” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) fixing mistakes quickly (d) rude replies
8. 8.True or false: “giving correct change” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) clean, covered food (d) giving correct change
10. 10.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) sorry for a long wait (d) hiding the prices
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
12. 12.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) a tidy stall table (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a clear price board (d) clean, covered food
14. 14.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) greeting with a smile (d) dirty hands with food
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) serving friends first
16. 16.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) arguing with a buyer (d) chatting on the phone
17. 17.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
18. 18.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) a sticky, messy table (d) saying thank you
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) greeting with a smile (d) arguing with a buyer
20. 20.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) giving correct change (d) clean, covered food
21. 21.True or false: “rude replies” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) rude replies (b) a clear price board (c) ignoring a customer (d) chatting on the phone
23. 23.True or false: “hiding the prices” is poor customer service. (a) True (b) False
24. 24.True or false: “hiding the prices” is good customer service. (a) True (b) False
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) ignoring a customer (d) chatting on the phone
28. 28.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) giving correct change
29. 29.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) saying thank you (d) arguing with a buyer
30. 30.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) chatting on the phone (d) a clear price board
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) ignoring a customer (d) saying thank you
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.True or false: “saying thank you” is poor customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) counting change wrongly (d) rude replies
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) a clear price board (d) rude replies
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) listening to complaints (d) ignoring a customer
40. 40.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service

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