Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 561 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is good customer service. (a) True (b) False
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
3. 3.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
4. 4.True or false: “serving friends first” is good customer service. (a) True (b) False
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
6. 6.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) arguing with a buyer (d) ignoring a customer
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) greeting with a smile (d) giving correct change
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) ignoring a customer (d) chatting on the phone
15. 15.True or false: “counting change wrongly” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) counting change wrongly (d) hiding the prices
17. 17.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
18. 18.True or false: “giving correct change” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) listening to complaints (d) hiding the prices
20. 20.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) saying thank you (d) a sticky, messy table
21. 21.True or false: “hiding the prices” is poor customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a clear price board (d) counting change wrongly
23. 23.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) a clear price board (d) sorry for a long wait
25. 25.True or false: “ignoring a customer” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) counting change wrongly (d) clean, covered food
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) saying thank you (d) fixing mistakes quickly
31. 31.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) serving friends first (d) sorry for a long wait
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) saying thank you (d) dirty hands with food
33. 33.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) greeting with a smile (d) dirty hands with food
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) rude replies (d) sorry for a long wait
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) chatting on the phone (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) ignoring a customer (d) dirty hands with food
37. 37.True or false: “rude replies” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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