Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 562 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
2. 2.True or false: “greeting with a smile” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
5. 5.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) giving correct change (d) dirty hands with food
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) listening to complaints (d) ignoring a customer
7. 7.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) serving friends first (d) ignoring a customer
9. 9.True or false: “counting change wrongly” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) serving friends first (d) clean, covered food
13. 13.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
14. 14.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) a sticky, messy table (d) clean, covered food
16. 16.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) serving friends first (d) arguing with a buyer
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) greeting with a smile (d) a tidy stall table
20. 20.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) serving friends first (d) rude replies
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) dirty hands with food (d) sorry for a long wait
22. 22.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
23. 23.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) rude replies (d) hiding the prices
24. 24.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) giving correct change
25. 25.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.True or false: “listening to complaints” is good customer service. (a) True (b) False
28. 28.True or false: “saying thank you” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) greeting with a smile (d) serving friends first
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) fixing mistakes quickly (d) counting change wrongly
32. 32.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
33. 33.True or false: “rude replies” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
35. 35.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
36. 36.True or false: “listening to complaints” is poor customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) sorry for a long wait (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) rude replies (d) a tidy stall table
39. 39.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) rude replies (d) arguing with a buyer
40. 40.True or false: “a clear price board” is good customer service. (a) True (b) False

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