Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 563 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) arguing with a buyer (d) ignoring a customer
4. 4.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
5. 5.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
7. 7.True or false: “serving friends first” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
10. 10.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
11. 11.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) greeting with a smile (d) clean, covered food
13. 13.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) arguing with a buyer (d) giving correct change
14. 14.True or false: “dirty hands with food” is good customer service. (a) False (b) True
15. 15.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) greeting with a smile (d) giving correct change
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) a sticky, messy table (d) greeting with a smile
18. 18.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) listening to complaints (d) a clear price board
19. 19.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) fixing mistakes quickly (d) serving friends first
20. 20.True or false: “giving correct change” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) dirty hands with food (d) serving friends first
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) fixing mistakes quickly (d) greeting with a smile
24. 24.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
25. 25.True or false: “serving friends first” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) rude replies (d) sorry for a long wait
27. 27.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
28. 28.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) a clear price board (d) ignoring a customer
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.True or false: “listening to complaints” is poor customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) greeting with a smile (d) dirty hands with food
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) hiding the prices (d) giving correct change
36. 36.True or false: “clean, covered food” is good customer service. (a) True (b) False
37. 37.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) arguing with a buyer (d) rude replies
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) sorry for a long wait (d) clean, covered food

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids