Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 564 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) hiding the prices (d) dirty hands with food
2. 2.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) hiding the prices (b) listening to complaints (c) greeting with a smile (d) clean, covered food
5. 5.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
6. 6.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) arguing with a buyer (d) dirty hands with food
8. 8.True or false: “hiding the prices” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) a sticky, messy table (d) chatting on the phone
10. 10.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) rude replies (d) sorry for a long wait
12. 12.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a sticky, messy table (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) hiding the prices (d) a sticky, messy table
17. 17.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) serving friends first
20. 20.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) a tidy stall table (d) saying thank you
23. 23.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) ignoring a customer (d) rude replies
24. 24.True or false: “saying thank you” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
27. 27.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) chatting on the phone (d) a sticky, messy table
29. 29.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) listening to complaints (d) a clear price board
30. 30.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
31. 31.True or false: “listening to complaints” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) a tidy stall table (d) fixing mistakes quickly
33. 33.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) a tidy stall table (d) sorry for a long wait
35. 35.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
36. 36.True or false: “listening to complaints” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) rude replies (d) counting change wrongly
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) a tidy stall table (d) chatting on the phone
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall

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