Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 565 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is good customer service. (a) True (b) False
2. 2.True or false: “dirty hands with food” is good customer service. (a) True (b) False
3. 3.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) hiding the prices (d) clean, covered food
7. 7.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) giving correct change (d) a clear price board
9. 9.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) chatting on the phone (d) rude replies
10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) a tidy stall table (d) a clear price board
14. 14.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) chatting on the phone (d) dirty hands with food
15. 15.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) ignoring a customer (d) chatting on the phone
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) sorry for a long wait (d) arguing with a buyer
17. 17.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) fixing mistakes quickly (d) giving correct change
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) dirty hands with food (d) listening to complaints
21. 21.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) greeting with a smile (d) saying thank you
22. 22.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) clean, covered food (d) counting change wrongly
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
24. 24.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) hiding the prices (d) chatting on the phone
25. 25.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) giving correct change (d) arguing with a buyer
26. 26.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) serving friends first (d) rude replies
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) a sticky, messy table
30. 30.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) hiding the prices (d) rude replies
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) arguing with a buyer (d) giving correct change
32. 32.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) rude replies (d) saying thank you
35. 35.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
38. 38.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) greeting with a smile (d) clean, covered food
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) dirty hands with food (d) saying thank you

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