Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 566 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) greeting with a smile (d) counting change wrongly
2. 2.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) clean, covered food (d) serving friends first
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) a sticky, messy table (d) greeting with a smile
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
8. 8.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) clean, covered food (d) a clear price board
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
11. 11.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) hiding the prices (d) serving friends first
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
15. 15.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) a sticky, messy table (d) ignoring a customer
18. 18.True or false: “greeting with a smile” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) ignoring a customer (d) greeting with a smile
22. 22.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) counting change wrongly (d) greeting with a smile
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) clean, covered food (d) a clear price board
24. 24.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) giving correct change (d) rude replies
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) a tidy stall table (d) chatting on the phone
30. 30.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) greeting with a smile (d) fixing mistakes quickly
31. 31.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) counting change wrongly (d) a sticky, messy table
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.True or false: “chatting on the phone” is good customer service. (a) True (b) False
35. 35.True or false: “a clear price board” is good customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) listening to complaints
37. 37.True or false: “serving friends first” is good customer service. (a) False (b) True
38. 38.True or false: “rude replies” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service

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