Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 567 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) sorry for a long wait (d) clean, covered food
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
3. 3.True or false: “rude replies” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) hiding the prices (b) listening to complaints (c) chatting on the phone (d) arguing with a buyer
5. 5.True or false: “clean, covered food” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) giving correct change (d) clean, covered food
7. 7.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) ignoring a customer (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
9. 9.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) serving friends first
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) a tidy stall table
11. 11.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
13. 13.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
15. 15.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) counting change wrongly (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) greeting with a smile (d) giving correct change
18. 18.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
19. 19.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) greeting with a smile (d) clean, covered food
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) sorry for a long wait (d) saying thank you
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) sorry for a long wait (d) a clear price board
25. 25.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) greeting with a smile (d) clean, covered food
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) ignoring a customer
28. 28.True or false: “giving correct change” is good customer service. (a) True (b) False
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
30. 30.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) giving correct change
32. 32.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) serving friends first (d) giving correct change
36. 36.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.True or false: “hiding the prices” is poor customer service. (a) True (b) False
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.True or false: “giving correct change” is poor customer service. (a) True (b) False

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