Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 568 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) giving correct change (d) counting change wrongly
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
3. 3.True or false: “listening to complaints” is good customer service. (a) False (b) True
4. 4.True or false: “hiding the prices” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a tidy stall table (d) a sticky, messy table
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) chatting on the phone (d) ignoring a customer
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) serving friends first (d) a tidy stall table
11. 11.True or false: “a clear price board” is poor customer service. (a) False (b) True
12. 12.True or false: “listening to complaints” is poor customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) dirty hands with food (b) clean, covered food (c) a tidy stall table (d) greeting with a smile
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) arguing with a buyer (d) saying thank you
15. 15.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) listening to complaints (d) serving friends first
16. 16.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
17. 17.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) clean, covered food (d) giving correct change
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) giving correct change (d) greeting with a smile
21. 21.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
22. 22.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) arguing with a buyer (d) counting change wrongly
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) chatting on the phone (d) arguing with a buyer
26. 26.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) listening to complaints (d) dirty hands with food
27. 27.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) giving correct change (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) a sticky, messy table (d) counting change wrongly
31. 31.Which of these is poor customer service? (a) hiding the prices (b) a tidy stall table (c) a clear price board (d) clean, covered food
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) a tidy stall table (d) a clear price board
34. 34.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
36. 36.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) serving friends first (d) hiding the prices
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) ignoring a customer (d) greeting with a smile
40. 40.Which of these is poor customer service? (a) saying thank you (b) counting change wrongly (c) clean, covered food (d) listening to complaints

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids