Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 569 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) arguing with a buyer (d) a clear price board
6. 6.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) greeting with a smile (d) hiding the prices
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) sorry for a long wait (d) giving correct change
9. 9.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
10. 10.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) sorry for a long wait
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) chatting on the phone (d) arguing with a buyer
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
15. 15.True or false: “a tidy stall table” is good customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) a tidy stall table (d) fixing mistakes quickly
17. 17.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) saying thank you (d) a tidy stall table
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
20. 20.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) giving correct change (d) saying thank you
21. 21.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) sorry for a long wait
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) a tidy stall table (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) saying thank you (d) a clear price board
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) ignoring a customer (d) a clear price board
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) saying thank you (d) hiding the prices
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) greeting with a smile (d) counting change wrongly
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
32. 32.True or false: “hiding the prices” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) rude replies (d) arguing with a buyer
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) giving correct change (d) a sticky, messy table
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
39. 39.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
40. 40.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn

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