Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 570 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
2. 2.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) fixing mistakes quickly (d) saying thank you
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
5. 5.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) dirty hands with food (d) listening to complaints
6. 6.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) a sticky, messy table (b) listening to complaints (c) ignoring a customer (d) chatting on the phone
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.True or false: “hiding the prices” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
14. 14.True or false: “giving correct change” is poor customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) a tidy stall table (d) listening to complaints
16. 16.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
17. 17.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) a sticky, messy table
19. 19.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
22. 22.True or false: “a clear price board” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.True or false: “serving friends first” is good customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) counting change wrongly (d) fixing mistakes quickly
26. 26.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) a clear price board (d) greeting with a smile
27. 27.True or false: “listening to complaints” is good customer service. (a) True (b) False
28. 28.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) dirty hands with food (d) greeting with a smile
29. 29.True or false: “clean, covered food” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) clean, covered food (d) listening to complaints
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) counting change wrongly (d) sorry for a long wait
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) saying thank you (d) greeting with a smile
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) serving friends first (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) a clear price board (d) saying thank you
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) counting change wrongly (d) a clear price board

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