Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 58 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
2. 2.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) listening to complaints
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) a clear price board (d) rude replies
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) saying thank you (d) giving correct change
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) rude replies (d) serving friends first
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) serving friends first (d) giving correct change
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) giving correct change (d) a sticky, messy table
13. 13.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) rude replies (d) chatting on the phone
14. 14.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) counting change wrongly (d) a clear price board
15. 15.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) dirty hands with food (d) hiding the prices
16. 16.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) listening to complaints (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) sorry for a long wait (d) counting change wrongly
19. 19.True or false: “chatting on the phone” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) hiding the prices (d) giving correct change
21. 21.True or false: “listening to complaints” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) ignoring a customer (d) a clear price board
23. 23.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
24. 24.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) giving correct change (d) counting change wrongly
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.True or false: “saying thank you” is poor customer service. (a) True (b) False
30. 30.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
31. 31.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
32. 32.True or false: “dirty hands with food” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
35. 35.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
39. 39.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
40. 40.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table

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