Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 571 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
2. 2.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
3. 3.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
5. 5.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
6. 6.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
7. 7.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) sorry for a long wait (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) ignoring a customer (d) dirty hands with food
11. 11.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) a tidy stall table (d) clean, covered food
13. 13.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) chatting on the phone (d) giving correct change
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) a tidy stall table (d) serving friends first
18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) listening to complaints (d) rude replies
20. 20.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) rude replies (d) a clear price board
24. 24.Which of these is good customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) serving friends first (d) dirty hands with food
25. 25.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) giving correct change (d) greeting with a smile
27. 27.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
28. 28.True or false: “clean, covered food” is good customer service. (a) True (b) False
29. 29.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) listening to complaints (d) ignoring a customer
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) dirty hands with food (c) giving correct change (d) a tidy stall table
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) clean, covered food (d) a tidy stall table
34. 34.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) counting change wrongly (d) greeting with a smile
35. 35.True or false: “rude replies” is poor customer service. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) sorry for a long wait (d) clean, covered food
37. 37.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
38. 38.True or false: “hiding the prices” is poor customer service. (a) True (b) False
39. 39.True or false: “serving friends first” is poor customer service. (a) False (b) True
40. 40.True or false: “listening to complaints” is poor customer service. (a) True (b) False

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