Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 572 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) giving correct change (d) a sticky, messy table
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
3. 3.True or false: “serving friends first” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a clear price board (d) chatting on the phone
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) a clear price board (d) serving friends first
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
8. 8.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) serving friends first (d) saying thank you
10. 10.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
11. 11.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) chatting on the phone (d) clean, covered food
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) rude replies
15. 15.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) dirty hands with food (d) hiding the prices
17. 17.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) dirty hands with food (d) serving friends first
18. 18.True or false: “dirty hands with food” is good customer service. (a) True (b) False
19. 19.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) giving correct change (d) ignoring a customer
23. 23.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) greeting with a smile (d) fixing mistakes quickly
25. 25.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
26. 26.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) arguing with a buyer (d) counting change wrongly
27. 27.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) chatting on the phone (d) a tidy stall table
29. 29.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) a sticky, messy table (d) a tidy stall table
31. 31.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) a tidy stall table (d) arguing with a buyer
32. 32.True or false: “a clear price board” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) greeting with a smile (d) listening to complaints
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) greeting with a smile (d) chatting on the phone
36. 36.True or false: “serving friends first” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) counting change wrongly (d) arguing with a buyer
38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) serving friends first (b) clean, covered food (c) arguing with a buyer (d) dirty hands with food
40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

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