Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 573 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) clean, covered food (d) hiding the prices
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
5. 5.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) a tidy stall table
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) greeting with a smile (d) saying thank you
8. 8.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
9. 9.True or false: “clean, covered food” is good customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) counting change wrongly (d) dirty hands with food
11. 11.True or false: “saying thank you” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) ignoring a customer (d) a clear price board
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) saying thank you (d) clean, covered food
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) dirty hands with food (d) serving friends first
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) listening to complaints (d) saying thank you
19. 19.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) counting change wrongly (d) clean, covered food
20. 20.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
24. 24.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) giving correct change (d) greeting with a smile
26. 26.True or false: “counting change wrongly” is good customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) giving correct change (b) rude replies (c) a tidy stall table (d) a clear price board
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) greeting with a smile (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) giving correct change
34. 34.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
35. 35.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) greeting with a smile
37. 37.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) listening to complaints (d) hiding the prices
39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) saying thank you (d) dirty hands with food

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