Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 574 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) chatting on the phone
4. 4.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) greeting with a smile (d) ignoring a customer
5. 5.Which of these is good customer service? (a) hiding the prices (b) a clear price board (c) rude replies (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) saying thank you (d) hiding the prices
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) giving correct change (d) a clear price board
8. 8.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
10. 10.True or false: “clean, covered food” is good customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) dirty hands with food (d) a tidy stall table
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) giving correct change (d) hiding the prices
13. 13.True or false: “saying thank you” is poor customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) clean, covered food (d) saying thank you
15. 15.True or false: “a clear price board” is good customer service. (a) False (b) True
16. 16.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) arguing with a buyer (d) rude replies
17. 17.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) saying thank you (d) a tidy stall table
19. 19.True or false: “a clear price board” is poor customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) giving correct change (d) a tidy stall table
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) a sticky, messy table (d) serving friends first
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
24. 24.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
26. 26.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
27. 27.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
28. 28.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
29. 29.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) rude replies (d) dirty hands with food
30. 30.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) dirty hands with food (d) greeting with a smile
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
33. 33.True or false: “listening to complaints” is poor customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) a clear price board (d) sorry for a long wait
35. 35.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) serving friends first (b) rude replies (c) clean, covered food (d) chatting on the phone
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) fixing mistakes quickly (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) hiding the prices (d) greeting with a smile
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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