Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 575 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) saying thank you (d) counting change wrongly
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
3. 3.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) giving correct change (d) serving friends first
4. 4.True or false: “clean, covered food” is good customer service. (a) False (b) True
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
6. 6.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) chatting on the phone (d) giving correct change
7. 7.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
10. 10.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) chatting on the phone (d) fixing mistakes quickly
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.True or false: “hiding the prices” is poor customer service. (a) True (b) False
13. 13.True or false: “giving correct change” is poor customer service. (a) False (b) True
14. 14.True or false: “hiding the prices” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
16. 16.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) rude replies (d) listening to complaints
17. 17.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) hiding the prices (d) serving friends first
18. 18.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) clean, covered food (d) a tidy stall table
20. 20.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) hiding the prices (d) dirty hands with food
21. 21.True or false: “rude replies” is poor customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) fixing mistakes quickly (d) clean, covered food
23. 23.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) hiding the prices (d) a tidy stall table
24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
25. 25.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) ignoring a customer
27. 27.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) fixing mistakes quickly (d) ignoring a customer
32. 32.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) fixing mistakes quickly (d) arguing with a buyer
33. 33.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) clean, covered food (b) ignoring a customer (c) chatting on the phone (d) dirty hands with food
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) ignoring a customer
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
38. 38.True or false: “counting change wrongly” is good customer service. (a) False (b) True
39. 39.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
40. 40.True or false: “a clear price board” is good customer service. (a) True (b) False

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